We're reachable, directly.
Questions about an order, a return, or the app — reach us through any of these.
How do I track my order?
Order status is shown in the TMC Connect app under Orders. If you ordered by phone or WhatsApp, reply to that same message and we'll tell you where it is.
How do I manage my account?
Accounts live in the TMC Connect app — there is no separate website login. You can edit your details under Profile, or delete your account at any time.
How do I return a product?
Unused items in original packaging can be returned within 7 calendar days of delivery, with proof of purchase. See our Terms of Service for full details.
What if my item arrives damaged or wrong?
Contact us within 48 hours of delivery. Once verified, we'll arrange a replacement, repair, or refund — and we cover return shipping in these cases.
How do I pay?
TMC Connect supports EVC Plus (Hormuud), eDahab (Somtel), and Premier Wallet (Premier Bank) at checkout.
Where do you deliver?
Delivery areas and timeframes are shown at checkout in the app and may vary by location.